W.W.K.D. (What Would Kenneth Do)

As part of our research for this project Debbie and I have been visiting with several people for interviews to gain a better understanding of what this new store location is capable of. Last Friday we meet with Kenneth Brown, the manager of the current Salvation Army Family Store on Lee St. We focused our discussion around how he could see items that are donated at the new location making there way to the Lee St. store and the other way around. His suggestions were very insightful and helpful. He began by explaining the process of receiving a donation and processing it for sale on the floor. He then gave us a tour of the areas where these tasks were taking place. It was nice to see this first hand to better understand the tools and space needed. Debbie and I both were astonished at how much space was necessary for these tasks to take place along with storage. We both realized quickly that flexible storage space will play a KEY role in the success of this new location.

Kenneth then began to explain what he felt could make the new location successful.

- He said that around Five employees should be an acceptable number to help the store run as smooth as possible.
- 1 Manager
- 1 Cashier
- 1 Donation Attendant
- 2 Sales Associates (to help where needed)

- He also emphasized the importance of careful sorting and loading of the goods.

- There was also a discussion about fixtures for both the front and back of the store.
- He explained how at the Lee St. location they have had to use what was available to them.
- Also the importance of mobility and flexibility

Our meeting with Kenneth was very helpful for us to better understand the inner workings of the Family Store on Lee St. Kenneth noted that things will be different at the new location but was more than welcome to help where he could. He also agreed to be on the lookout for any kind of fixtures that may come in that could make it into the new location.

For those about to rock, we salute you!
Rock the Shield Kenneth!